Hills District Mac Support is a personal, service-oriented business focussed on providing timely troubleshooting as well as ongoing professional Mac IT support to business, education and domestic customers, backed by hardware and software sales and a range of other services.
Mac OS 9 to the latest Mac OS X system versions are all supported, as are a number of key application software packages. Whilst most work is carried out on-site for your convenience, off-site service and support options are available to established customers.
• Emergency troubleshooting
• System maintenance
• Software and hardware upgrades
• Help making the switch to Mac OS X
• Mac system software from OS 9 through to the latest Mac OS X versions
• Mac support subcontracting for PC service professionals
Other services include workstation installation and set-up, repairs and installing domestic/business grade broadband Internet access.
Projects, short-term support roles and retainer contracts can also undertaken (subject to availability).
All business, education and domestic customer enquiries are welcome. For non-urgent enquiries, please use the contact form. If you require prompt attention please phone 0409726817. As most calls are returned the same day, please be sure to leave your name and a contact number with your message if I'm unable to take your call at the time!
Hours and Terms of business:
• Business hours: Monday - Friday 9am - 7pm
Weekends and Public Holidays by prior arrangement (additional charges may apply)
• Call-out charge: $40.00 plus GST within the Sydney Metro area - cost may vary with other locations
• Service charge: Flat rate $125.00 plus GST per hour or part thereof (minimum one hour)
Offsite phone and email support available for established customers only billed in 15 minute increments
• Billing and Accounts: Service and supply invoices are COD; accounts may be applied for by established customers only
Subcontracting Services
• If you are a Windows PC service professional in search of Mac support options to diversify your business or support existing customers, click here for more information.
Conditions of Provision of Services:
• I won't undertake a job where I'm not confident of delivering a positive outcome - I'd rather pass it on to someone more specialised or competent.
• No fix = No charge* (beyond minimum one-hour onsite / offsite service charge).
• Whilst ever care is taken to protect your data, HDMS is NOT responsible or liable for any loss or damage to your data caused by failing or failed componentry.
* However:
a) If I personally can't find a solution to your problem = no additional charge beyond the minimum.
b) If I determine there is a solution that I can't provide, but can find someone who can help you = you pay me for my time spent getting it sorted. That's only fair.
c) If you don't like the solution I suggest because, (for example), it involves you having to spend money or do something you don't particularly want to do in order to achieve your objective : you still have to pay ME for the time spent telling you what you need to do.
That may seem tough, but that's also considered FAIR for time and expertise spent on your behalf. You're also responsible for paying any other Contractor, too, for their work under whatever contract you subsequently agree with them or through HDMS. HDMS is NOT responsible or liable for any loss or damage howsoever caused by said third parties.
